We provide free, unlimited technical support for all registered users of the full version of TLOL Suite™ 3.0 for the first 30 days after purchase. Before contacting us, please make sure you have checked the relevant section of this manual, as well as the questions and answers found in “Frequently asked questions”.
Our aim is to ensure that you are completely satisfied with TLOL Suite™ 3.0. We greatly welcome your suggestions and comments and will strive to implement your recommendations in succeeding versions.
You may contact us in any of the following ways:
By Email: support@taxlawsonline.com (recommended for best response). Please include the following:support@taxlawsonline.com
Your Subscription Number, full name, company name, address,
Product Key1
Product information
All information about the problem
By fax: (044) 24322015. If you send a fax, please include the following:
All information as requested for email support, plus
Telephone number
Return fax number
By telephone: (044) 32904460/32469718. Our technical support department is open Monday through Friday, 9:00 a.m. to 5:30 p.m. Please have all information as requested for email support ready before calling.
By mail. Please write to:
Technical Support Department
TaxLawsOnLine.Com Pvt. Ltd.
2, Vaithyaram Street, T. Nagar,
Chennai
600 017
INDIA
Please include the same information as requested for a fax inquiry.
If you need additional assistance beyond the initial 30-day free support period, please contact the Technical Support Department.
As a subscriber to TLOL Suite™ 3.0 you automatically benefit from any software upgrades besides the promised data updates. “Major upgrades” are defined as significant improvements to the functionality of TLOL Suite™ 3.0 and are designated with new whole-digit version numbers (e.g., from version 2.x to 3.0).
To replace defective media, please call our Technical Support Department at (044) 32904460/32469718. If you choose to write, please enclose only the defective disk(s), not the entire product package. If the disks are postmarked, or you call us for replacement, within 30 days of purchase, we will replace them free of charge. After this period, please contact our Technical Support Department for prices.
1. Product Key can be found on opening the DVD mailer.